Third Thursday Business Builder, April 2022

Join the Augusta Metro Chamber and Rachel Romero from T-Mobile to learn about customer service trends and how the “art” of customer care has evolved since COVID. 

Rachel Romero is a Customer Experience Center Director at T-Mobile US, Inc. In this role, Rachel is responsible for the operations and strategic vision of the Augusta Experience Center and leads a team of more than 800 customer-experience-obsessed Care Experts. Rachel is a member of the Diversity, Equality & Inclusion Networks at T-Mobile and sits on a number of strategic, cross-functional teams focused on attracting, retaining and developing future T-Mobile leaders